Pennsylvania American Water needs your help to identify the material used for your water service line.

PAWC has launched a statewide project to identify the material of each customer’s service line. With this information, they will publish a public-facing online map with the findings by the latter part of 2024 and ultimately work to remove identified lead and certain galvanized water lines from service.

Customers whose service line material is unknown to Pennsylvania American Water will receive a postcard with information on how to participate in this vital identification effort.

Customers can respond on the website featured on the postcard or by calling the number provided directly to the company’s project management firm, Greeley and Hansen. As part of this survey, customers will be asked to answer a few questions about their water service line and upload a photo of their service line material, if possible.

For additional details please see the Service Line Inventory Project (PDF)